Shipping policy

Last updated: [04/09/2024]

Thank you for shopping with us at [Your Company Name]. We strive to provide an excellent shipping experience for all our customers. Please read our shipping policy carefully to understand the details of shipping and delivery.

1. Processing Time

  • All orders are processed within [1] business day (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery timeframes are as follows:
    • Standard Shipping: [3-5] business days.
    • Express Shipping: [1-2] business days.

3. Shipping Destinations

  • We currently only ship to the UNITED KINGDOM

4. Shipping Restrictions

  • Certain products may have shipping restrictions based on local laws, regulations, or carrier limitations. We will notify you if your order is impacted.

5. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.

6. Shipping Delays

  • Delivery may be delayed due to unforeseen circumstances (e.g., natural disasters, customs delays, or COVID-19 impacts).
  • We are not responsible for delays caused by the shipping carrier.

7. Damaged, Lost, or Stolen Packages

  • We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our customer support team to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

8. International Shipping Duties and Taxes

  • International orders may be subject to import duties, taxes, and other fees imposed by the destination country. These charges are not included in our product prices or shipping costs. Customers are responsible for these charges.

9. Address Changes

  • If you need to change your shipping address after placing an order, please contact us immediately at Support@dandadistrbution.co.uk. We cannot guarantee that changes can be made if your order has already been processed.

10. Contact Information

For any questions regarding our shipping policy, please contact us at:

  • Email: Support@dandadistrbution.co.uk